Payment methods

Last Updated: 07-07-2025

At Lila Faye, we offer a variety of secure payment options to ensure a smooth and safe checkout experience. Below you’ll find a detailed overview of accepted payment methods, currency handling, security measures, and support options in case of payment issues.

Available Payment Options
We currently accept the following payment methods:

  • Credit Cards: Visa, Mastercard, American Express, UnionPay

  • Debit Cards: Maestro

  • Express Checkout: Shop Pay, Apple Pay, Google Pay

Transaction Security
All transactions are protected using secure SSL encryption technology. This ensures your personal and payment data remains private and safe from unauthorized access. Our checkout system complies with international security standards to protect all user information during the transaction process.

Currency
All prices are listed and charged in British Pounds (GBP). Lila Faye is a Netherlands-registered company that sells exclusively within the United Kingdom. We are currently below the UK VAT registration threshold of £85,000 per year and are therefore not VAT-registered. No VAT is charged or displayed on our products. Prices shown are final retail prices for UK customers and are subject to the consumer protection laws of England and Wales.

Troubleshooting Payment Issues
If you encounter an issue while processing your payment (such as a declined card), we recommend the following steps:

  • Double-check your card or account details for accuracy
  • Contact your bank or card provider for further information
  • Try an alternative payment method
  • Reach out to our support team for direct assistance

Need Help?
For any questions or concerns regarding payments, feel free to contact us at  info@lilafaye.co.uk.

Company Information

Trading Name: Lila Faye
Legal Entity: Next Scale
Chamber of Commerce: 97014133

Return Address (for returns, not for visits):
Unit 3, Tungsten Park, Bardon Road, Coalville LE67 4BL, United Kingdom

Business Address (not for visits):
Velpsestraat 217, 2573 SK The Hague, Netherlands

Please note: Lila Faye is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

Contact Information

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@lilafaye.co.uk
Phone: +44 7537185289

Customer Service Hours (GMT +01:00 London):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM